Shipping Policy
Last updated: 25 October 2026
Who ships your order
BongBazar is a marketplace. Every item is packed and shipped directly by the seller who sells it, through our courier partner. An order with items from more than one shop arrives as one parcel per shop, each with its own tracking number.
Where we deliver
We deliver to serviceable pincodes across India. Enter your pincode on any product page to check delivery before you order.
Delivery time
- Sellers hand orders to the courier within 1–2 working days of confirmation.
- Delivery usually takes 3–7 days after dispatch depending on distance. The estimated date is shown on the product page when you check your pincode.
- Remote areas, public holidays, weather or courier disruptions can add delays; the tracking is kept updated.
Delivery charges
- No separate delivery charge: delivery is already included in every price you see.
- The amount in your cart is exactly what you pay — nothing is added at checkout for delivery.
Tracking
You'll get tracking as soon as each parcel is picked up. Track any time at Track Order with your Order ID and phone number.
Failed delivery
The courier attempts delivery up to 3 times. If the parcel can't be delivered (incorrect address, recipient unavailable, refused) it is returned to the seller and, for prepaid orders, refunded once it reaches the seller.
Damaged or tampered parcel
If the package looks damaged or tampered with, please refuse it or record an unboxing video, and contact us within 48 hours of delivery.