Return Policy

Last updated: 25 October 2026

Return window

You can request a return within 7 days of delivery for most items, from the order page (My Orders → order → Request Return).

Eligible reasons

• Damaged, defective or tampered product
• Wrong item, size or colour received
• Product significantly different from its description or photos
• Change of mind — only if the item is unused, unwashed, with all tags and original packaging

Not returnable

• Items used, washed, altered or damaged after delivery
• Custom-made or personalised items (e.g. custom printing), unless they arrive damaged or wrong
• Innerwear, cosmetics and other hygiene products once opened
• Perishable items such as flowers, food or prasad
• Products marked "non-returnable" on the product page

How returns work

1. Request the return and pick the item and reason. Add details for damaged or wrong items.
2. The seller reviews the request, usually within 2 working days.
3. Once approved, pack the item with its tags and packaging for courier pickup.
4. After the item reaches the seller and passes inspection, your refund or store credit is issued — see the Refund Policy.

If a return is rejected after inspection (for example, the item is used), it is sent back to you.