Refund & Cancellation Policy

Last updated: 25 October 2026

Cancelling an order

• You can cancel any time before the order is shipped from the order page. A prepaid order cancelled this way is refunded in full.
• Once shipped, an order can't be cancelled — you can return it after delivery under the Return Policy.
• A seller may cancel an order they can't fulfil (for example, out of stock). You'll be notified and refunded in full.
• Orders left unpaid are cancelled automatically after a short time.

Refunds

• Refunds are started within 2 working days of a cancellation, or of an approved return reaching the seller.
• Money goes back to the original payment method (UPI, card, net banking or wallet). Banks usually credit it in 5–7 working days.
• If you chose store credit on a return, it is added to your BongBazar account once the return is approved.
• For returns, the price of the returned item is refunded. The delivery charge is also refunded when the item was damaged, defective or wrong.
• For orders with items from several shops, each shop's part is refunded separately.

Payment deducted but no order

If money was deducted but the order wasn't confirmed, the amount is reversed automatically by your bank or the payment gateway, usually within 5–7 working days. If it isn't, contact us with the payment reference.